Terms&Conditions

TERMS OF SERVICE

OVERVIEW

Welcome to EU.Flexihomefits! The terms "we", "us" and "our" refer to EU.Flexihomefits. EU.Flexihomefits operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). EU.Flexihomefits is powered by Shopify, which enables us to provide these Services to you.

The following Terms of Service, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when using our Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and cover topics such as warranty disclaimers and limitations of liability.

By visiting, using or interacting with our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices that you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing information, payment details and shipping information. You represent that all information you provide in our stores is accurate, current and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to display our products and services accurately in our online stores. However, please note that the colours or appearance of products may differ from what is displayed on your screen, depending on the type of device you use to access the store and your device settings and configuration.

We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or match the images or representations displayed in our online stores.

All product descriptions may be changed at any time without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of products we offer to any person, geographic region or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. EU.Flexihomefits reserves the right to accept or reject your order at its sole discretion for any reason.

Your order is not considered accepted until EU.Flexihomefits confirms its acceptance. We must receive and process your payment before your order can be accepted.

Please carefully review your order before submitting it, as EU.Flexihomefits may be unable to accommodate cancellation requests once an order has been accepted.

If we do not accept, modify or cancel an order, we will attempt to notify you using the email address, billing address and/or telephone number provided when placing your order.

Returns or exchanges of your purchases are governed exclusively by the provisions of our Return and Refund Policy [LINK].

You represent and warrant that your purchases are intended for personal or household use and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts and promotions are subject to change without prior notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in your order confirmation email.

Unless expressly stated otherwise, displayed prices do not include taxes, shipping fees, handling charges, customs duties or import fees.

Prices displayed in our online stores may differ from prices in physical retail stores or in online and other stores operated by third parties.

From time to time, we may offer promotions related to our Services that affect pricing and are subject to separate terms and conditions. In the event of a conflict between the terms of a promotion and these Terms of Service, the promotional terms and conditions will prevail.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores.

You agree to promptly update your account information and other details, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you when necessary.

You represent and warrant that:

(i) The credit card information you provide is true, accurate and complete.

(ii) You are duly authorised to use the credit card for the purchase.

(iii) Any charges incurred by you will be honoured by your credit card company.

(iv) You will pay all charges at the prices indicated, including shipping and handling fees and any applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for shipping or delivery delays. All delivery times are estimates only and are not guaranteed.

We accept no responsibility for delays caused by shipping carriers, customs clearance or events beyond our control.

Once we hand over the goods to the shipping carrier, ownership and the risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, advertisements, images, graphics, product reviews, videos and audio files, as well as their design, selection and arrangement, are owned by EU.Flexihomefits, its affiliates or licensors and are protected by US and foreign patent, copyright and other intellectual property laws.

These Terms of Service permit you to use the Services solely for your personal, non-commercial purposes.

Without our prior written consent, you may not reproduce, distribute, modify, publicly display, publicly perform, republish, download, store, transmit or create derivative works from any materials available through the Services.

Unless expressly stated otherwise herein, nothing in these Terms grants you any licence or other rights under any patent, trademark, copyright or other intellectual property owned by EU.Flexihomefits, Shopify or any third party, nor shall anything be interpreted as granting such a licence or right.

Unauthorised use of the Services may constitute a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by EU.Flexihomefits.

The names, logos, product and service names, designs and slogans of EU.Flexihomefits are trademarks of EU.Flexihomefits, its affiliates or licensors. You may not use these trademarks without the prior written permission of EU.Flexihomefits.

The name, logo, product and service names, designs and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs and slogans appearing on the Services are trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

As part of the Services, you may be provided with access to customer tools offered by third parties. We do not monitor these tools and have no control over or influence on them.

You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis, without any warranties, representations, conditions or endorsements of any kind.

We accept no liability for any damages arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the website is entirely at your own risk and discretion. You should familiarise yourself with and accept the terms and conditions of the relevant third-party providers.

We may also introduce new features through the Services in the future, including the release of new tools and resources. Such new features will also form part of the Services and will be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party features.

We are not responsible for reviewing or evaluating the content or accuracy of any materials or third-party websites that you access.

If you leave our Services to access such materials or third-party websites, you do so entirely at your own risk.

We are not liable for any damages arising from your access to external websites or from your purchase or use of products, services, resources or content available on external websites.

Please carefully review the policies and procedures of third-party providers and ensure that you understand them before entering into any transaction.

Complaints, claims, concerns or questions regarding third-party products and services should be directed to the relevant third-party provider.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

[MERCHANT NOTE: This section accurately describes the relationship between Shopify and your store and should not be removed or modified.]

EU.Flexihomefits is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases made through our store are conducted directly with EU.Flexihomefits.

By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and EU.Flexihomefits, including any injuries, damages or losses arising from the purchase of products or services.

You expressly release Shopify and its affiliates from any claims, damages and liabilities arising out of or relating to your purchases and transactions with EU.Flexihomefits.

SECTION 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be accessed here [LINK].

Certain personal information may also be subject to Shopify's Privacy Policy, which can be accessed here.

By using the Services, you acknowledge that you have read these privacy policies.

Since the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services for you.

Information you submit through the Services is transmitted to and shared with Shopify and third-party providers, who may be located in countries other than your country of residence, in order to provide services to you.

For more information about how we, Shopify and our partners use your personal information, please refer to our Privacy Policy [LINK].

SECTION 11 – FEEDBACK

If you send, upload, publish, email or otherwise submit any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any media and for any purpose, including commercial purposes.

For example, we may exercise our rights under this licence to operate, provide, evaluate, expand, improve and promote the Services, as well as to fulfil our obligations and exercise our rights under these Terms of Service.

You also represent and warrant that:

(i) You own or have all necessary rights to all Feedback you submit.

(ii) You have disclosed any compensation or incentives received in connection with submitting your Feedback.

(iii) Your Feedback complies with these Terms of Service.

We have no obligation to:

(1) Keep your Feedback confidential.

(2) Pay you any compensation for your Feedback.

(3) Respond to your Feedback.

We may, but are not obligated to, monitor, edit or remove Feedback that we determine, at our sole discretion, to be unlawful, offensive, threatening, defamatory, libellous, pornographic, obscene or otherwise objectionable, or that violates any party's intellectual property rights or these Terms of Service.

You agree that your Feedback will not violate the rights of any third party, including copyrights, trademarks, privacy rights, personality rights or other personal or proprietary rights.

You further agree that your Feedback will not contain defamatory or otherwise unlawful, abusive or obscene statements, or any computer viruses or other malware that could interfere with the operation of the Services or any related website.

You may not use a false email address, impersonate another person or otherwise mislead us or third parties regarding the origin of any Feedback.

You are solely responsible for any Feedback you submit and its accuracy. We accept no responsibility or liability for Feedback published by you or any third party.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on or within the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time, without prior notice, including after an order has been submitted.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes.

You may not access or use the Services, directly or indirectly, for any of the following purposes:

(a) Any unlawful or malicious purpose.

(b) To violate any international, federal, provincial, state or local regulations, rules, laws or ordinances.

(d) To harass, abuse, insult, harm, defame, slander, disparage, intimidate or threaten our employees or any other person.

(e) To submit false or misleading information.

(f) To send, knowingly receive, upload, download, use or reuse any material that does not comply with these Terms of Service.

(g) To send or facilitate the sending of advertising or promotional materials, including junk mail, chain letters, spam or similar unsolicited messages.

(h) To impersonate or attempt to impersonate another individual or legal entity.

(i) To engage in any other conduct that restricts or interferes with another person's use or enjoyment of the Services, or that, in our judgement, may harm EU.Flexihomefits, Shopify or users of the Services or expose them to liability.

You further agree not to:

(a) Upload or transmit viruses or any other type of malicious code that may be used in any way that affects the functionality or operation of the Services.

(b) Reproduce, duplicate, copy, extract, sell, resell or otherwise exploit any portion of the Services.

(d) Misuse the Services through spam, phishing, pharming or pretexting.

(e) Use robots, spiders, scraping tools, data collection and extraction tools, automated devices or processes, AI tools (e.g. agentic AI), or automated or manual means to access the Services.

(f) Interfere with, circumvent or manipulate security or authorisation features, the Robots Exclusion Protocol or other measures we use to restrict access to the Services.

We reserve the right to suspend, deactivate or terminate your account at any time and without prior notice if we determine that you have violated any part of these Terms of Service.

SECTION 14 – AGENTS

14.1 This section ("Agent Terms") applies if you use, permit, enable or otherwise arrange for an Agent to access, use or interact with the Services.

"Agent" means any software or service that acts autonomously or semi-autonomously on behalf of or at the direction of an individual or legal entity, and that can operate on behalf of or using an individual's device without direct supervision.

14.2 No Agent may access, use or interact with the Services unless it identifies itself at all times and complies strictly with the requirements set out in Section 14.4 below.

Furthermore, no Agent is permitted to access, use or interact with the Services if we have instructed it to cease such access, use or interaction.

14.3 We may restrict, including through technical measures, whether and how an Agent can access, use or interact with the Services.

14.4 Agents:

(i) Must identify themselves as Agents in all HTTP/HTTPS requests and disclose the name of the Agent by including "Agent/[Agent Name]" in the User-Agent string of the request.

(ii) Must not hide or disguise the fact that access, use or interaction originates from an Agent, including by:

(a) Imitating human behaviour or interaction patterns.

(b) Completing or bypassing CAPTCHAs or measures designed to distinguish computer use from human use.

(iii) Must truthfully respond to questions or requests intended to determine whether an interaction is being performed by a human or a computer.

(iv) Must not bypass or otherwise circumvent any measures designed to prevent, restrict, modify or control whether or how Agents access, use or interact with Shopify Consumer Services.

SECTION 15 – TERMINATION

We may terminate this agreement or your access to the Services, or any part thereof, at our sole discretion at any time and without prior notice.

You will remain responsible for paying all amounts due up to and including the date of termination.

The following sections will continue to apply after termination:

Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy and any other provisions that by their nature should survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

Information provided on or through the Services is intended for general informational purposes only.

We make no representations or warranties regarding the accuracy, completeness or usefulness of such information.

Any reliance you place on such materials is entirely at your own risk.

We disclaim all liability and responsibility arising from any reliance placed on such materials by you, other visitors to the Services or any third party who may become aware of their contents.

UNLESS EXPRESSLY STATED OTHERWISE BY [MERCHANT], THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED TO YOU "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

THIS INCLUDES ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

SOME JURISDICTIONS RESTRICT OR DO NOT ALLOW THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 – LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL [MERCHANT], OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM OR ANY DIRECT, INDIRECT, INCIDENTAL OR SPECIAL DAMAGES, PUNITIVE DAMAGES, CONSEQUENTIAL DAMAGES OR EXEMPLARY DAMAGES OF ANY KIND.

THIS INCLUDES, BUT IS NOT LIMITED TO, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR STRICT LIABILITY.

THIS LIMITATION APPLIES TO DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, OR TO ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT.

THIS INCLUDES, BUT IS NOT LIMITED TO, ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND ARISING FROM THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCTS) PUBLISHED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless EU.Flexihomefits, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from and against any losses, damages, liabilities or claims, including reasonable legal fees, made by any third party arising out of or relating to:

(1) Your breach of these Terms of Service or any documents incorporated by reference herein.

(2) Your violation of any applicable law or the rights of a third party.

(3) Your access to and use of the Services.

We will notify you of any claim subject to indemnification, provided that any delay in notification will not relieve you of your obligations unless you suffer material prejudice as a result.

We may control the defence and settlement of such a claim at your expense, including the selection of legal counsel. However, we will not settle any claim that imposes non-monetary obligations on you without your consent, which shall not be unreasonably withheld.

You agree to cooperate in the defence of any indemnification claim, including by providing relevant documents.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service.

Such a determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service, together with any policies or operating rules published by us on this website or in connection with the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service.

They supersede all prior or contemporaneous agreements, communications and proposals between you and us, whether oral or written, including any previous versions of these Terms of Service.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the party that drafted them.

SECTION 21 – ASSIGNMENT

You may not delegate, assign or transfer this agreement or any of your rights and obligations under these Terms of Service without our prior written consent. Any such attempt shall be null and void.

We may assign, transfer or delegate these Terms of Service and our rights and obligations without your consent or prior notification.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements under which we provide you with Services shall be governed by and interpreted in accordance with the jurisdiction of the federal, state or territorial courts located at the registered place of business of EU.Flexihomefits.

You and EU.Flexihomefits agree to the personal and territorial jurisdiction of these courts.

SECTION 23 – HEADINGS

The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms of Service.

SECTION 24 – CHANGES TO TERMS OF SERVICE

The most current version of the Terms of Service is available at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by publishing updates and changes on our website.

It is your responsibility to check our website periodically for changes.

We will notify you of any material changes to these Terms of Service in accordance with applicable law, and such changes will take effect on the date specified in the notice.

By continuing to use or access the Services after any changes to these Terms of Service have been published, you agree to be bound by those changes.